Refund policy

We want you and your pet to love every Pawro product. And if something isn't quite right, we'll help you make it right — simply and quickly.

RETURN POLICY

30-Day Return Window
Most items can be returned within 30 days of the day your order arrives.

Condition of Items
Items must be unused, in their original packaging, and in the same condition you received them.

Non-Returnable Items
For hygiene and safety, opened food, treats and personalized items can only be returned if faulty.

Damaged or Wrong Items
If your order arrives damaged or isn't what you ordered, let us know within 7 days and we'll make it right at no cost to you.

Refunds
Once we receive and inspect your return, your refund goes back to your original payment method within 5–7 business days.

HOW RETURNS WORK

1. Request — Reach out through our contact page with your order number; we'll confirm your return within one business day.
2. Pack — Pack the item securely in its original packaging.
3. Ship — Send it back using the return instructions we provide.
4. Refund — We inspect your return and process your refund right away.

Questions about a return? Our support team is always happy to help you and your pet.