Shipping Policy

We prepare and pack every order within 1–2 business days of purchase. Orders placed on weekends or public holidays begin processing on the next business day.

You'll receive a confirmation email as soon as your order has been packed and handed to the carrier.

The exact shipping rate is calculated at checkout based on your delivery address.

You'll always see the final shipping cost before you complete your payment — there are no charges added afterwards.

Once your order has shipped, delivery usually takes 5–14 business days depending on your location.

Please note that this estimate begins when the parcel leaves our warehouse and does not include the 1–2 business day processing window described above.

We currently ship across Canada.

We're working on expanding to more regions. If we don't deliver to your area yet, send us a message and we'll let you know as soon as we do.

As soon as your order ships, we'll email you a tracking number so you can follow its progress.

It can take up to 24 hours for the first tracking scan to appear. If your tracking still hasn't updated after that, please contact us and we'll look into it for you.

Occasionally a parcel is delayed by circumstances outside our control — severe weather, carrier backlogs or busy seasonal periods.

While we can't speed up the carrier's network, we will always help you trace your parcel and keep you updated until it arrives.

Please double-check your shipping address at checkout. If you notice a mistake, contact us as quickly as possible — we can usually correct it before your order ships.

Once a parcel has left our warehouse we're unable to change its destination, and we can't take responsibility for orders delivered to an incorrect address provided at checkout.

If your order arrives damaged, or your tracking shows it as delivered but nothing has arrived, please contact us within 7 days of the delivery date with your order number — and a photo, if the item or packaging is damaged.

We'll investigate with the carrier and make it right at no cost to you.

Changed your mind? Most items can be returned within 30 days of delivery, provided they're unused and in their original packaging.

You'll find the full details, including non-returnable items and how refunds are processed, on our Return Policy page.