Our Promise
Happy pets. Happy humans.
That’s our promise.
We want you and your pet to love every Pawro product. And if something isn’t quite right, we’ll help you make it right — simply and quickly.
Your satisfaction is our priority — for you and your pet, always.
- 30-Day Returns A full 30 days from delivery to request a return.
- Easy & Hassle-Free A simple process, quick replies and friendly support.
- Quality Guaranteed Arrived damaged or defective? We’ve got you covered.
- For You & Your Pet We’re not happy until both of you are.
Return Policy
- 30-Day Return Window Most items can be returned within 30 days of the day your order arrives.
- Condition of Items Items must be unused, in their original packaging, and in the same condition you received them.
- Non-Returnable Items For hygiene and safety, opened food, treats and personalized items can only be returned if faulty.
- Damaged or Wrong Items If your order arrives damaged or isn’t what you ordered, let us know within 7 days and we’ll make it right at no cost to you.
- Refunds Once we receive and inspect your return, your refund goes back to your original payment method within 5–7 business days.
How Returns Work
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Request
Reach out through our contact page with your order number — we’ll confirm your return within one business day.
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Pack
Pack the item securely in its original packaging.
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Ship
Send it back using the return instructions we provide.
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Refund
We inspect your return and process your refund right away.
We’re here for you.
Questions about a return? Our support team is always happy to help you and your pet.
- 30-Day Returns Easy & hassle-free
- Secure Checkout 100% protected payments
- Loved by Pets Trusted by pet parents